Privacy policy

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you:

  • Juguetes Puppen Toys S.L. with NIF B54638499, is a company domiciled for the purposes of this information in the Partida Teularet, 15. Onil, 03430 (Alicante) SPAIN, and is responsible for the operation and management of the website. Email:
  • Juguetes Puppen Toys S.L. It is registered in the Mercantile Registry of Alicante, Volume 3615, Folio 24, Section 8, Page 130529, Inscription 1. The social object of Juguetes Puppen Toys S.L. is The Marketing and Sale of Toys, Dolls, Sport Goods and Gift Items. CNAE: 4765.
  • The prices shown on the website are with Spanish 21% VAT included. In the case of carrying a discount included, it will be indicated in each of the products.
  • Juguetes Puppen Toys S.L. reserves the right to modify and without prior notice this Privacy Policy to keep it adapted to the current legislation on data protection.


  1. All the distinctive signs, trademarks, trade names, contents, structure, design and presentation form of the elements and any other information that appears on this website are property of Juguetes Puppen Toys S.L. and are protected by industrial and intellectual property rights.
  2. The user is prohibited from reproducing, transforming, distributing, publicly communicating and, in general, any other form of exploitation of the elements referred to in the previous section without the express authorization of Juguetes Puppen Toys S.L..
  3. The user will refrain from using means that may suppress, alter, evade or manipulate any protection devices or security systems that may be installed and that carry a risk or damage or disable the website and / or its contents.
  4. Juguetes Puppen Toys S.L. is not responsible for the possible inappropriate use made by third parties of this web page, nor for the information transmitted through it to third parties. The contents provided through this web page are purely informative, so the use of these can make the user and the possible consequences, damages or damages that may arise, are the sole responsibility of the user. Juguetes Puppen Toys S.L. is excluded for damages of any nature caused to users by the use of links, directories and search tools, which allow users to access Web sites belonging to and / or managed by third parties as well as the presence of viruses or other malicious codes in the content that may cause any type of damage to the computer system, electronic documents or files of users. Juguetes Puppen Toys S.L. reserves the right to exercise the legal actions it deems appropriate derived from any illicit uses by third parties of the contents of its website.

Cookies are small data files or a set of characters that are stored on the hard disk or in the temporary memory of the user's computer when they access the pages of certain websites. They are used so that the server accessed can know the preferences of the user when returning it to connect.
Access to this website may involve the use of cookies, which will have the purpose of facilitating the online purchase process of the products or services offered, and serving advertising or certain contents or legal information of interest to the user.
Our website uses the following cookies:

  • Session cookies: Designed to collect and store data while the user accesses a web page. They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (for example, a list of products purchased).
  • Persistent Cookies: They are a type of cookies for which the data is still stored in the terminal and can be accessed and treated during a defined period. They have a deletion date. They are used for example in the purchase or registration process to avoid having to enter our data constantly.
  • Registration Cookies: When the user enters our website and log in, an own and temporary cookie is installed so that they can navigate through their user area without having to enter their data continuously. This cookie will disappear when you log out.
  • Analysis Cookies: They serve to study the behavior of users anonymously while browsing our website. So we can know the most viewed content, the number of visitors, etc. An information that we will use to improve the browsing experience and optimize our services. They can be their own but also from third parties. Among these last ones are Google Analytics and etracker cookies.
  • Third party cookies: Those that are sent to the user's device from a computer or domain that is not managed by us but by another entity, which will process the data obtained. Our website includes cookies from facebook, google, instagram and youtube.

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer. If you decide to disable cookies, we will not be able to offer you some of our services, such as remaining identified or keeping purchases in your shopping cart.

a.) Data collection when visiting the website
You can visit our website without providing personal information. From each visit to a website, the server only stores a log file that contains, for example, the name of the required file, its anonymous IP address, the date and time of the visit, the amount of data transferred and the provider Applicant (access data); likewise, the petition is documented.
The access data is evaluated only for the purpose of ensuring the proper functioning of the page, as well as to improve our offer. This is intended to preserve, within the framework of a balance of interests, our legitimate superior interest in the correct presentation of our offer in accordance with Article 6, section 1, page 1, letter F, of the General Data Protection Regulation (GDPR). All access data will be deleted within a maximum of seven days after completing the visit.

b) Contractual data
We collect, process and store the data you provide us when registering on our website or when purchasing our products. Personal data are collected by completing the registration mask or the order form, which contain information on the name, address and email, as well as information on the corresponding order and payment information. The introduction of these data and their transfer is a voluntary decision on the part of the client. Only those personal data that are essential for the fulfillment of the contract are collected. The data collected is kept only for the time necessary and permitted within the framework of the contractual agreement and in compliance with current legislation.

We use and process your personal data only in the framework of compliance with the contract, in accordance with Article 6 of the General Data Protection Regulation (GDPR). Likewise, we guarantee that we only request the personal data strictly necessary for the realization of our activity. If personal data are processed to obtain or prepare a contractual relationship, you must have a legitimate interest. It is considered a legitimate interest when the involved party is a (possible) client of the responsible party.

In the framework of a data processing on our behalf in accordance with Article 28 of the GDPR, a consolidated provider provides us with the hosting service of the online store and, in this context, of the data collected. This is intended to preserve, within the framework of a balance of interests, our legitimate superior interest in the correct presentation of our offer in accordance with Article 6, section 1, letter f) of the RGPD. All data collected in the framework of the use of this website, or in the forms provided for this purpose in the online store as described below are processed on the server of the service provider, which attaches great importance to the protection of data. This server exclusively operates data centers that document its high security standards through ISO certification.

Juguetes Puppen Toys S.L. ensures the confidentiality of the data provided and guarantees that, under no circumstances, will be transferred for any other use without prior express consent of our users. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.

By registering on our website the information you provide is stored in a file to maintain the contractual relationship with our customers, facilitate the processing of orders, the conduct of statistical studies, as well as the delivery of advertising relating to products and services marketed by Juguetes Puppen Toys S.L..

On the occasion of the purchase your data can be communicated to the following recipients:

  • Banking entities for payment of purchases by card.
  • Online payment services such as PayPal.
  • To the Office of consumers and users in case of any claim.
  • Shipping agencies for the possible delivery of your order.
  • To manufacturers, technical services and / or wholesalers in the case of guarantees or repairs. These recipients can be located - within the Spanish territory as well as outside it, depending on the product and / or service purchased.
  • In the cases legally established, as is the case of the Security Forces.

By sending "contact" emails, we understand that the user gives his / her consent for the data to be processed according to the purposes foreseen in each of the forms. Juguetes Puppen Toys S.L. will not communicate the data to third parties except in the cases legally established or authorized by the interested party. Juguetes Puppen Toys S.L. communicates to the owners of the data their intention to send them commercial communications by electronic mail or any other means of electronic communication equivalent. Likewise, the owners expressly acknowledge this intention and expressly consent to receive the aforementioned communications. The consent hereby provided by the Holder for communication of data to third parties is revocable at any time, without retroactive effects.

The interested party can exercise their ARCO rights (access, rectification, cancellation and opposition) in relation to their personal data by writing to the address; Partida Teularet, 15. Onil, 03430 (Alicante) SPAIN, through our contact form or via email to

We do not collect personal information from minors. It is the responsibility of the parent / legal guardian to ensure the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor's personal data.

Through our website you can access social networks such as Facebook, Instagram and YouTube open access to all users. These are websites where the user can register and follow us for free. In these social networks users can learn about our activities, opinions, access photos and videos. The users of these social networks should be aware that these places are independent of the web and are open, that is, it is visible to all its users, and the privacy policies to apply to these contents are those set by Facebook, Google, Twitter and YouTube.